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Our 100% Quibble Free Christmas Returns Policy!


For the last 24 years The Happy Puzzle Company has proudly offered the finest customer service around. We can prove it too! If you look at Trustpilot, you'll see that we have around 8000 reviews and a 92% approval rating - that's got to be a good sign!


We do understand though, that sometimes you might just want to return something. Maybe Santa bought two of the same thing?

We want you to be able to wrap your puzzles and games and stick them under the Christmas tree without having to worry about whether Aunty Mable and Uncle Tom bought the exact same game, or whether little William had that amazing puzzle on his birthday list last month.


For that reason, we are offering a NO QUESTIONS ASKED guarantee. 


So if, for whatever reason, you would like to return something, as long as it comes back to us on or before 31st January 2017, in its original packaging and in a resalable condition, we will be happy to offer you an exchange or a full refund! 

The only exception to this is the Postcode Jigsaws - we can't exchange or refund these unless they are faulty because they will have been made especially for you.


You will need to pay for the return postage costs and the return is your responsibility, so you may want to send it back on a tracked service. 


Of course, if for any reason you need to return something because it's faulty (unbelievably rare) or has arrived damaged (less rare but still only on the odd occasion), we'll pay the return postage for you. In fact, if anything at all is not quite right, we will make absolutely sure that we put things right straight away for you! We'll never to let you down and we'll always go that extra mile to make sure you're happy. Really, we will!


Our customer services team are actually amazing and there is nothing that makes their day more than putting a smile back onto the face of a concerned customer, so if something isn't quite right, please let us help!


None of this affects your statutory rights which are in addition to the above and of course we reserve the right to change or cancel this offer at any time.


And that's it. It's time to do some shopping...


Best wishes


The Happy Puzzle Company team


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