Delivery and Returns
Our standard UK P&P is £4.95. Delivery is FREE on orders over £40. We also offer a NEXT DAY despatch service for a charge of £8.95. This charge is instead of the £4.95 standard charge, but is applicable on NEXT DAY orders of all sizes. Orders being sent to addresses outside the UK will have a charge added for postage/courier, which is calculated as the cost of postage plus £1 for the cost of the administration.
Standard delivery times are 7 to 10 working days for personal orders (although this is usually much quicker). For school orders please allow 21 days for delivery. Orders are sent on a tracked courier service and can be tracked via the "My Account" function on the web site.
NEXT DAY orders are dispatched the same day for all orders placed BEFORE 2pm on working days. All orders placed AFTER 2pm will be dispatched the next working day. Orders placed BEFORE 2pm on a Friday will be delivered on the MONDAY. Orders placed after 2pm on Friday or at the weekend will be dispatched MONDAY.
For all orders please allow a maximum of 28 days for delivery on standard delivery.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Please note that you will not be charged for items until they are ready for dispatch.
Credit Card Security
When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on our web site.
Unless otherwise stated, we offer a full money back guarantee if goods are returned within fourteen days of receipt or from the day proof of sending can be provided of goods having been sent. This applies to UK and other EU orders only. We make a deduction from the reimbursement for the loss in value of any good supplied, if the loss is the result of unnecessary handling by you, defined as going beyond the sort of handling that might be reasonably allowed in a shop. The description of all products is clear on the box and there should be no need to remove protective packaging, such as cellophane wraps, which are in place to ensure products we supply to children are not subjected to tampering and hence removal will mean products cannot safely be resold and will result in no monies being refunded. If in doubt, please call our Customer Services team. We regret that unless the goods are faulty or not as described, we are unable to refund postage and packaging costs. Please note that returns are entirely the customer's responsibility. We will make the reimbursement no later than 14 days after the day we receive back from you any good supplied.