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General enquiries: 020 8953 4484   Order Sale Line: 0844 848 2820
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Terms and Conditions

 
 
The Happy Puzzle Company Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at: enquiries@happypuzzle.co.uk
 

Making A Purchase

 
Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we will need in order to be able to complete the order. We accept credit and debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction cost into your own currency. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 
 

Shipping And Handling

 

Our standard UK P&P is £4.95. Delivery is FREE on orders over £40. We also offer a NEXT DAY despatch service for a charge of £8.95. This charge is instead of the £4.95 standard charge, but is applicable on NEXT DAY orders of all sizes. Orders being sent to addresses outside the UK will have a charge added for postage/courier, which is calculated as the cost of postage plus £1 for the cost of the administration.

Standard delivery times are 7 to 10 working days for personal orders (although this is usually much quicker). For school orders please allow 21 days for delivery. Orders are sent on a tracked courier service and can be tracked via the "My Account" function on the web site.


NEXT DAY orders are dispatched the same day for all orders placed BEFORE 2pm on working days. All orders placed AFTER 2pm will be dispatched the next working day. Orders placed BEFORE 2pm on a Friday will be delivered on the MONDAY. Orders placed after 2pm on Friday or at the weekend will be dispatched MONDAY.


For all orders please allow a maximum of 28 days for delivery on standard delivery. 

Back Orders

 
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Please note that you will not be charged for items until they are ready for dispatch.
 

Credit Card Security

 
When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on our web site.
 

Contacting Us

 
If you need to reach us, please email us on enquiries@happypuzzle.co.uk, alternatively, you can call on 0844 848 2822 (International +44 20 8953 4484) or fax us on 0844 848 2821 (International +44 20 8953 4474) or write to us at The Happy Puzzle Company, PO Box 586, Elstree, Herts, WD6 3XY.  Please note that our Customer Services department is open between 9am and 5.30pm from Monday to Thursday, and between 8am and 3.30pm on a Friday. Outside of these hours you will be able to leave a message and we will contact you once we reopen.
 
Calls are charged at 5.105p (inc VAT) per minute from BT landlines. Other networks may charge differently and mobile networks usually charge more.
 

Privacy Policy

 
Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 
 

Returns Policy

 
Unless otherwise stated, we offer a full money back guarantee if goods are returned within fourteen days of receipt or from the day proof of sending can be provided of goods having been sent. This applies to UK and other EU orders only. We make a deduction from the reimbursement for the loss in value of any good supplied, if the loss is the result of unnecessary handling by you, defined as going beyond the sort of handling that might be reasonably aloud in a shop. The description of all products is clear on the box and there should be no need to remove protective packaging, such as cellophane wraps, which are in place to ensure products we supply to children are not subjected to tampering and hence removal will mean products cannot safely be resold and will result in no monies being refunded. If in doubt, please call our Customer Services team. We regret that unless the goods are faulty or not as described, we are unable to refund postage and packaging costs. Please note that returns are entirely the customer's responsibility. We will make the reimbursement no later than 14 days after the day we receive back from you any good supplied.

We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. Postage will only be refunded in the case of damaged or faulty goods. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

 

 

Remittance Terms


Payment on our web shop can be made by Credit or Debit Card. You may also telephone to place an order or send your order together with a cheque or Postal Order made payable to the 'Happy Puzzle Company Ltd.' 

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