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General enquiries: 020 8953 4484   Order Sale Line: 0844 848 2820
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Terms and Conditions

 

 

 

Making a purchase could not be easier.

 

Just browse our online shop, and add any items that you wish to buy into your shopping basket.

Having completed your selection, click through to the 'Checkout' and you will be asked for a few details that we will need in order to be able to complete your order.

We accept most major debit and credit cards.

If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction cost into your own currency.

You will receive an 'order confirmation' email. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping And Handling

 

 

Our standard UK P&P is £3.95. Delivery is FREE on orders over £40 (excluding delivery) being sent to UK addresses. We also offer an Express dispatch service for a charge of £5.95. This charge is instead of the £3.95 standard charge, but is applicable on Express orders of all sizes and values. Orders being sent to addresses outside the UK will have a charge added for postage/courier, which is calculated for you online.

 

Standard delivery times are 7 to 10 working days for personal orders (although this is usually much quicker). For school orders please allow 21 days for delivery.

Express orders are dispatched within 2 working days of receipt of your order and are sent either 1st class Royal Mail or with a guaranteed courier service.

International delivery times will vary. For all orders please allow a maximum of 28 days for delivery. Please note that smaller UK orders are currently sent by 2nd class Royal Mail. Larger UK deliveries are sent by DHL or Yodel 48 hr delivery. Please note that Map Jigsaws are sent from a separate supplier and can take up to 21 days for delivery.

 

Back Orders

 

 

If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Please note that you will not be charged for items until they are ready for dispatch.

 

 

Credit Card Security

 

 

When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on our web site.

 

Contacting Us

 

 

If you need to reach us, please email us on pta@happypuzzle.co.uk, alternatively, you can call on 020 8953 4484 (International +44 20 8953 4484) or fax us on 0844 848 2821 (International +44 20 8953 4474) or write to us at The Happy Puzzle Company, PO Box 586, Elstree, Herts, WD6 3XY. Please note that our Customer Services department is open between 9am and 5.30pm from Monday to Thursday, and between 9am and 3.30pm on a Friday. Outside of these hours you will be able to leave a message and we will contact you once we reopen.

 

Calls are charged at 5.105p (inc VAT) per minute from BT landlines. Other networks may charge differently and mobile networks usually charge more.

 

Privacy Policy

 

 

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

 

Remittance Terms

 

 

Payment on our web shop can be made by Credit or Debit Card. You may also telephone to place an order or send your order together with a cheque or Postal Order made payable to the 'Happy Puzzle Company Ltd.' Please remember to quote your school’s promotional offer code.

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