| About Us The Happy Puzzle Company Ltd. is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@happypuzzle.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Deliveries within the UK are free of charge. International deliveries will be charged at the cost of sending the goods by our chosen courier plus £1.00. Please contact us if you would like to know the costs of an international delivery before you place your order. Please note that smaller UK orders are currently sent by 2nd calss Royal Mail. Larger UK deliveries are sent by Parcel Force 48 hr delivery. Although we aim to dispatch your goods within two working days of receiving your order, please allow up to 28 days for delivery. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us on info@happypuzzle.co.uk, alternatively, you can call on 0870 873 8989 (International +44 20 8953 4484) or fax us on 0870 873 8987 (Internationl +44 20 8953 4474) or write to us at The Happy Puzzle Company, PO Box 586, Elstree, Herts, WD6 3XY. |
| Privacy Policy The Happy Puzzle Company does do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Unless otherwise stated, we offer a full money back guarantee if goods are returned within seven days of receipt. This applies to UK orders only. We regret that goods returned damaged or in damaged packaging cannot be refunded. Please note that returns are entirely the customer's responsibility. We strongly suggest that you insure against loss. We regret that we cannot be held responsible for returned goods that are damaged en route, or that do not arrive back. Postage will only be refunded in the case of damaged or faulty goods. Please note that any errors or omissions from an order must be reported within seven days of receipt of the items. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Payment on our web shop can be made be Credit Card. You may also telephone to place an order or send your order together with a cheque or Postal Order made payable to the 'Happy Puzzle Company Ltd.' |