Before you go to the trouble of calling or emailing us, try using the links below, this may be a much easier way to get the answer you want.
If your query is about your order, you can check your order status in the "My Account" section, just click here. If you're experiencing difficulty placing an order, use the contact form below or call 020 8953 4484 and we'll try to resolve your issue as quickly as possible.
Jason, Talia and the team are here Monday to Thursday 9am to 5.30pm, and until 3.30pm on a Friday.
Complete our online form below to send an email to our Customer service team. We aim to respond within 24 hours of receiving your email.
Click on any of the links below and we will see if we can help you and save you a call.
Where is my order?
Amend my order?
I have an offer code?
Made to Order Products
Free Delivery Offer
Returns and Refunds
Returning an item
Methods of Payments
Puzzle Challenge Days
Please enter your post code then select your full address from the drop down to ensure we send you the correct puzzle.
PLEASE NOTE: LANDRANGER, VICTORIAN & STREET VIEW JIGSAWS ARE ONLY AVAILABLE FOR ADDRESSES IN ENGLAND, SCOTLAND AND WALES.
AERIAL MAP JIGSAWS ARE AVAILABLE FOR ENGLAND AND WALES ONLY (NOT SCOTLAND).
Please enter the date of the newspaper you would like.
Please enter your custom text below.
Please enter below your personal message. This will be displayed in the banner in the top left had corner of your puzzle. Each line can be 30 CHARACTER ONLY.
Please check this carefully as we cannot refund or replace puzzles once produced.