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How Can I Amend or Cancel My Order?

 

Amending your order

  • We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been despatched from the warehouse, then you'll need to return the item following our Returns procedure. Read 'How to return an item' for details on how to do so.
  • If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team for advice on 020 8953 4484 between 9am and 5.30pm, Monday to Friday.

Cancelling your order

  • If your order has already been despatched from the warehouse, you'll need to return the item following our Returns procedure in the event of any unwanted products. Read 'How to return an item' for details on how to do so.
  • There are some products which we cannot cancel, refund or exchange, including made-to-order items.
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Read full terms and conditions on your consumer rights

 

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