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Football Crazy, Cityscape and Map Jigsaw Enquiries


If you are waiting for a bespoke or made to order puzzle, please note: 


  1. It takes up to 7 working days to make your bespoke or made to order puzzle. Once we make it for you, it takes up to 72 hours for the glue to dry before it goes through the cutting process. You are getting something special which really is being made just for you.

  3. Once your puzzle has been dispatched and has left the jigsaw factory, we will automatically send you an email to inform you that it has left us, this is when we take the payment too.

  5. If you have not recieved an email in your Inbox, please also check your 'Clutter' and 'Junk Mail' to see if the email is there. If you can not find the email, please click here to let us know and we will check to make sure that the jigsawis on its way.

  7. When you have recieved an email confirming the dispatch of your puzzle, please bear with us as these are sent out via The Royal Mail and can take a few days to reach you - this can take even longer over busy periods like Christmas.

  9. If you have waited any longer than 14 days for your puzzle, it is time to contact us so that we can look into where it is, please click here.  


Map Jigsaw Enquiries  


  1. Delivery can take up to 21 days  

  3. Please note that we are unable to offer refunds or exchanges on Postcode Jigsaws unless they are faulty.

  5. Aerial puzzles come with an image to guide you. All other map jigsaws requireyou to use local knowledge to complete the map without additional help. 


 Can I track my order?

  1. These puzzles are sent via The Royal Mail and cannot be tracked.


If the above has not answered your questions, please click here to let us know, otherwise your jigsaw will be with you shortly....and it's definitely going to be worth the wait.