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Missing/Damaged/Incomplete Orders

Incomplete Orders 

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately, in particular made to order products; please allow a little extra time before contacting us as these can take up to 14 days to despach.

Missing Items From Order 

Occasionally products can be out of stock temporarily. You will find on your despatch email, or the paperwork in your parcel when these missinf items are due for delivery.

For more information, you can view your order status online by signing into your account.

You can sign into your account here.

Damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our Customer Services team, or call us on 020 8953 4484 9am - 5.30pm, Monday to Friday. If you prefer, you can also return damaged goods to us via the normal returns process.