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Missing/Damaged/Incomplete Orders

Incomplete Orders 

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately, in particular made to order products; please allow a little extra time before contacting us as these can take up to 14 days to despach.

Missing Items From Order 

Occasionally products can be out of stock temporarily. You will find on your despatch email, or the paperwork in your parcel when these missinf items are due for delivery.

For more information, you can view your order status online by signing into your account.

You can sign into your account here.

Damaged orders

For damaged products, incomplete orders or despatched orders that don't arrive within the expected time period, please email our Customer Services team, or call us on 020 8953 4484 9am - 5.30pm, Monday to Friday. If you prefer, you can also return damaged goods to us via the normal returns process.

Please enter your post code then select your full address from the drop down to ensure we send you the correct puzzle.

PLEASE NOTE: LANDRANGER, VICTORIAN & STREET VIEW JIGSAWS ARE ONLY AVAILABLE FOR ADDRESSES IN ENGLAND, SCOTLAND AND WALES.

AERIAL MAP JIGSAWS ARE AVAILABLE FOR ENGLAND AND WALES ONLY (NOT SCOTLAND).


Please enter the date of the newspaper you would like.

Please note: The London Times is not published on bank holidays, therefore no pages are available for these days.
Due to strikes, front covers are not available for the following dates:
  • The Times was not published between 26th March 1955 and 20th April 1955.
  • The Times was not published between 1st December 1978 and 12 November 1979.
  • Any date prior to 3rd May 1966 will show a front cover that features a list of classified adverts (i.e. old fashioned births, deaths and marriages etc.) and not the common news format we see today.
  • Front pages are not available for 10th – 13th June 1970

Please enter your custom text below.

Please enter below your personal message. This will be displayed in the banner in the top left had corner of your puzzle. Each line can be 30 CHARACTER ONLY.

Please check this carefully as we cannot refund or replace puzzles once produced.






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