Before contacting us, you may find that the information below will answer your question.
Special information about made-to-order jigsaws:
Please note that if you have ordered a made-to-order jigsaw puzzle, including Football Crazy, Cityscapes, Historic Counties, Postcode Jigsaws, I Love My County, What’s In A Date? and Photo Jigsaws, you need to allow up to 14 days for these to be delivered (although it is usually faster).
If you have a Hermes tracking number, you can track your order by clicking the link below.
To check your order status, click here to LOGIN.
If you have another question about your order, please use the contact form below, ensuring that you include your order number, postcode and last name.
If you're having difficulty placing your order, please use the contact form below and we will get back to you as quickly as possible, or call 020 8953 4484 and the customer services team will be delighted to help you.
To contact customer services, you can call Talia and her team on 020 8953 4484 between 9am - 5.30pm from Monday to Thursday and between 8am - 3.00pm on a Friday.
We are very good at responding quickly, but at peak times and weekends please allow up to 48 hours for a response.
Click on any of the links below, or scroll down for the contact form.